Empowering SMTi Excellence:

Another technical capability enhancement. Dive into the world of innovation, where skills are
honed, and the path to IT service mastery begins. Uncover the insights and triumphs as our
employees embark on a transformative journey towards ITIL 4 proficiency. This tech-agile is a 3-day learning session and held last August 2023.

Participants are from Head office-based employees and TLs from outsourced employees.